Return and Refund Policy

We have a 30-day return policy. This means that you have 30 days from the date you receive the item to request a return.

To be eligible for a return, your item must be in the same condition you received it, undamaged or used, with all tags attached, and in its original packaging.

To initiate a return, you may contact us at contact@vig-korea.com. Please note that the returned item must be sent to the following address: 153/78 Nonthara 4 Village, Plai Bang Subdistrict, Bang Kruai District, Nonthaburi Province 11130.

If your return is accepted, we will provide you with a return label and instructions on how and where to return your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at contact@vig-korea.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can assess the issue and resolve it accordingly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable items (such as food, flowers, or plants), specialty items (such as custom-made or personalized items), and personal care items (such as beauty products). We also do not accept returns on items that contain hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, purchase a new item separately.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us at contact@vig-korea.com.

Exchange, Return and Refund Policy

Studio17.in.th reserves the right to approve returns if the return does not comply with the terms and conditions set forth in this agreement. The company reserves the right to refuse to accept the return at that time .
This policy is only applicable to online product purchases made via studio17.in.th .
The company does not accept exchanges or returns of products purchased through channels other than the studio17.in.th website.
If you have any further questions, please contact Customer Service via Live Chat on the website or email contact@vig-korea.com (Business Hours: Monday-Sunday, 9:00 AM - 8:00 PM).
Please provide your order number along with your email address and contact number for faster service.

studio17.in.th has a 14-day return and exchange policy in the following cases:

Received the product in an incomplete or damaged condition during shipping.
The company delivered the wrong product, such as the wrong model, wrong color, or wrong size.
The company does not accept exchanges or returns of products due to personal reasons from the customer (such as changing your mind or ordering the wrong item).
If the product you wish to exchange is not in stock, the company will process the refund within 7-14 business days, starting from the date the returned product arrives at the warehouse and has passed the inspection.
The company will inspect returned products and reserves the right to refuse to exchange or return products that do not meet the specified inspection standards.
Refunds via Paysolutions: Refunds for payments made via credit card, QR Code, or other channels via Paysolutions will be processed back to your original payment method. The refund period will depend on the policy of your card issuing bank or financial service provider. Customers may need to contact their bank or service provider directly for more details.

Product exchange or return procedure

Step 1: Inform us of your intention to exchange or return the product. If you wish to exchange or return the product, please contact us within 14 days from the date you received the product via Live Chat, email, or the phone number listed above.

Step 2: Checking product information and condition

Our staff will verify your order information and contact you to confirm your request.
Products sent for exchange or return must be in 100% perfect condition, unused, unwashed, and with all tags intact and in the original packaging.
The company reserves the right to refuse returns if the product does not meet the specified conditions.
If the item you wish to exchange is not in stock, we will process the refund according to the stated policy.

Step 3: Returning the product

Attach the payment receipt (or proof of purchase) along with the product in perfect condition as per the conditions and return it by post to the company.
When the product arrives at the warehouse, our staff will check the condition of the product and contact you within 2-3 business days to inform you of the status.
If the returned product is found to not meet the specifications, the company will return the product to the customer.
Returns via mail may take 7-10 business days (excluding inspection time).